Founded in 2000, Innovatia transforms our clients’ information into world-leading knowledge solutions that significantly improve their performance. Headquartered in Canada, Innovatia has more than 600 knowledge management professionals working in four countries across three continents, delivering business solutions to some of the world’s leading Fortune 500 companies.
Principal Products and Services include –
Knowledge Management Services:
Technical Documentation:
Technical documentation services that make complex products easier to use
Learning Solutions:
Custom design, development and delivery of continual, progressive learning programs for topics ranging from soft skills training to highly complex product training delivered in multiple modalities and
Performance Support Software Products:
ProcedureAccelerator
A software application that simplifies the creation, maintenance and distribution of asset-level procedures in complex industrial environments
ProcedureFlow
A performance support visual procedure mapping tool that assists contact centre agents in determining call resolution procedures, providing new agents with the knowledge of a senior mentor